FAQs
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Find quick answers to common questions about Pendova, from account setup and features to safety, payments and more.
If you've successfully completed your payment but your Premium features haven't been activated, don't worry.
Try the following steps:
- Wait a few minutes, as some purchases may take a short time to process.
- Close and reopen the Pendova app.
- Log out and log back into your account.
- Ensure you're logged into the same account used to make the purchase.
- Check your internet connection.
- Verify that your payment was successful by checking your payment history.
If your subscription still isn't active after 30 minutes, please contact Pendova Support with your payment receipt, registered email address or phone number, and transaction ID so we can assist you as quickly as possible.
Getting more matches starts with having a complete and engaging profile. Here are a few ways to improve your chances:
- Upload clear, high-quality photos.
- Complete your profile with your interests, bio, education, and occupation.
- Keep your age and distance preferences flexible.
- Be active on Pendova regularly.
- Like profiles you're genuinely interested in.
- Update your location if you've recently moved.
- Use Pendova Boost or Pendova Spotlight to increase your visibility.
- Consider upgrading to Pendova Premium for additional features that can help you connect with more people.
Remember, meaningful connections take time. Staying active and maintaining a genuine profile significantly improves your chances of finding the right match.
Upgrading is simple.
- Open the Pendova app.
- Go to the Premium or Upgrade section.
- Choose the plan that best suits your needs.
- Complete your payment using one of the available payment methods.
- Your Premium features will be activated automatically after successful payment.
You can also purchase additional features such as Pendova Boost, Pendova Spotlight, or the Pendova WhatsApp Plan directly from the app.
To keep Pendova safe and enjoyable for everyone, the following activities are strictly prohibited:
- Creating fake or duplicate accounts.
- Impersonating another person.
- Sharing false or misleading information.
- Posting offensive, explicit, or inappropriate content.
- Harassing, threatening, or abusing other users.
- Sending spam or unsolicited promotional messages.
- Asking other users for money, financial assistance, or gifts.
- Sharing another person's private information without permission.
- Using Pendova for illegal activities or commercial advertising.
- Attempting to hack, manipulate, or misuse the platform.
Violating these rules may result in warnings, temporary suspension, or permanent removal from Pendova.
Keeping your profile updated helps you make a great first impression.
To edit your profile, open the Pendova app, go to Profile, tap Edit Profile, make your changes, and save them. You can update your photos, bio, interests, personal information, education, relationship preferences, and other details at any time.
To edit your profile, open the Pendova app, go to Profile, tap Edit Profile, make your changes, and save them. You can update your photos, bio, interests, personal information, education, relationship preferences, and other details at any time.
Go to Profile, tap your current profile photo, and select Change Photo. Choose a clear, recent, and high-quality picture that best represents you. Profiles with good-quality photos often receive more attention and engagement.
Yes. Pendova automatically updates your location based on your device's location services (with your permission) to help you discover compatible singles nearby. To ensure you receive the most relevant matches, make sure location access is enabled for the Pendova app in your device settings. If your location isn't updating, check that GPS or location services are turned on and that you've granted Pendova permission to access your location.
If profile verification is available for your account, you'll find the option in your profile or account settings. Simply follow the on-screen instructions to complete the verification process. A verified profile helps build trust and gives other users greater confidence when connecting with you.
Yes. If you'd like to take a break without deleting your account, you can temporarily hide your profile. While hidden, your profile won't be shown to new users, but your account, matches, and conversations will remain available when you decide to return.
Go to Settings > Account, select your registered email address or phone number, enter the new details, and complete the verification process. Keeping your contact information up to date helps secure your account and ensures you receive important notifications.
If you wish to permanently delete your account, go to Settings > Account > Delete Account and follow the confirmation steps. Please note that this action is permanent and cannot be undone. Your profile, matches, conversations, and account data will be deleted in accordance with our Privacy Policy and applicable data retention requirements.
Pendova reviews every profile to help maintain a safe, authentic, and respectful community. If your profile was rejected, it may not have met our Community Guidelines or verification requirements.
Some common reasons include:
- Uploading inappropriate, explicit, or offensive photos.
- Using fake, edited, AI-generated, or misleading profile pictures.
- Providing false or incomplete personal information.
- Creating duplicate or multiple accounts.
- Using copyrighted images or photos that don't belong to you.
- Including abusive, offensive, or promotional content in your profile.
- Attempting to impersonate another person.
- Violating Pendova's Terms of Service or Community Guidelines.
If your profile is rejected, don't worry—you can review the reason, update your profile with accurate information and appropriate photos, and submit it for review again. Our goal is to ensure that every Pendova member enjoys a genuine, trustworthy, and safe dating experience.
No. Each user is permitted to maintain only one active Pendova account. Creating multiple accounts may result in account restrictions or suspension. If you're having trouble accessing your account, we recommend recovering your existing account instead of creating a new one.
Pendova helps you discover compatible singles based on your profile, interests, age preferences, location, lifestyle choices, and relationship goals. When you and another user both express interest in each other, it's a match-and you can immediately start chatting and getting to know one another.
Messaging on Pendova begins after you've matched with another user. Simply open the Matches section, select your match, and start the conversation. A thoughtful, friendly first message can go a long way in making a great first impression.
Several factors can affect your matching experience. Here are a few tips to improve your chances:
- Complete your profile with accurate information.
- Upload clear, recent, and high-quality photos.
- Write an engaging bio that reflects your personality.
- Keep your age, distance, and preference filters flexible.
- Stay active by logging in regularly and interacting with profiles.
- Increase your visibility with features like Pendova Boost or Pendova Spotlight.
Remember, meaningful connections take time, and being active on the platform can significantly improve your chances.
If you accidentally unmatched someone or a previous match was removed, you may be able to reconnect if your profiles appear to each other again and you both express mutual interest. Once you've unmatched someone, previous conversations cannot be restored.
When another user likes your profile and you also like theirs, Pendova notifies both of you that you've matched. Depending on your subscription, you may also have access to additional features that help you see who has already shown interest in your profile.
No. Pendova does not currently offer a search-by-name feature. This helps protect user privacy and encourages authentic connections through profile discovery and mutual interest rather than direct searching.
There are several reasons why a match may no longer appear in your account:
- The other user unmatched you.
- The user's account was deleted.
- The account was suspended for violating Pendova's Community Guidelines.
- The user temporarily deactivated or paused their account.
If a match disappears, the associated conversation will also no longer be available.
If media sharing is available on your version of Pendova, you can share photos and videos directly within your conversations. Please ensure that all content is respectful, appropriate, and complies with Pendova's Community Guidelines. Sharing offensive, explicit, or abusive content may result in account action.
If you no longer wish to communicate with a match, open the conversation, tap the menu or profile options, and select Unmatch. Once confirmed, the conversation will be permanently removed, and neither of you will be able to message each other unless you match again in the future. If someone is making you uncomfortable, you can also choose to Block or Report them directly from their profile or chat.
Pendova Premium is our enhanced membership designed to help you get the most out of your dating experience. It unlocks exclusive features that make it easier to discover compatible singles, increase your profile visibility, and connect with people who are genuinely interested in you. Whether you're looking for more matches or better conversations, Pendova Premium gives you the tools to date with confidence.
Pendova Boost is a feature that temporarily places your profile in front of more eligible singles. During your Boost period, your profile receives increased exposure, helping you gain more profile views, likes, and potential matches. It's the perfect way to stand out when you want to maximize your visibility.
Pendova Spotlight is designed to make your profile the center of attention. When you activate Spotlight, your profile is featured in a dedicated section where it becomes more visible to other users. This increases your chances of being discovered and receiving more likes and conversations.
The Pendova WhatsApp Plan helps you take your connections beyond the 5 alloted each week in the Premium plan. Instead of waiting for conversations to progress, you can connect directly on WhatsApp and continue getting to know each other more naturally.
Depending on your subscription plan, Pendova Premium may include exclusive benefits such as:
- See who has liked your profile.
- Advanced search and discovery filters.
- Increased profile visibility.
- Priority profile recommendations.
- Access to premium-only features.
- A smoother and more personalized dating experience.
Available features may vary depending on your subscription plan and region.
The duration of your Boost depends on the package you purchase. Before completing your payment, you'll see exactly how long your Boost will remain active. Once activated, your profile will receive increased visibility for the selected period before automatically returning to its normal ranking.
Your Spotlight remains active for the duration of the package you select at the time of purchase. Once the Spotlight period ends, your profile will continue appearing normally within Pendova, and you can purchase another Spotlight whenever you'd like additional exposure.
While Pendova Premium significantly improves your visibility and provides access to powerful dating features, it does not guarantee matches or relationships. Your success depends on factors such as your profile quality, photos, activity, preferences, and mutual interest with other users. Premium simply gives you a better opportunity to connect with more people.
There's nothing extra you need to do. Once your payment is successfully completed, your Premium subscription or purchased feature-such as Boost, Spotlight, or the WhatsApp Plan-is automatically activated and ready to use. If your purchase isn't reflected immediately, try refreshing the app or contact Pendova Support for assistance.
Yes. You can cancel your Pendova Premium subscription whenever you choose through your account settings or the platform where you made your purchase, such as Google Play or the Apple App Store. Your Premium benefits will remain active until the end of your current billing period, and no further charges will be made after cancellation.
Pendova offers multiple secure payment options to make upgrading your account quick and convenient. Depending on your country and platform, you can pay using credit or debit cards, mobile money services, digital wallets, online banking, or in-app purchases through the Google Play Store, Apple App Store, or the Pendova website where available. If you are using Apple devices, You can only pay via Apple Pay
Absolutely. Your security is our priority. All payments are processed through trusted and encrypted payment gateways that follow industry-standard security practices. Pendova does not store your complete card or payment details on its servers, ensuring your financial information remains protected.
No, We do not offer refunds as it is a data service.
A payment may not go through for several reasons, including:
- Insufficient funds or account balance.
- Incorrect card or payment information.
- Bank or card issuer restrictions.
- Network or connectivity issues during payment.
- Payment declined by your financial institution.
- Expired card or unsupported payment method.
If your payment is unsuccessful, please verify your payment details, ensure sufficient funds are available, and try again. If the issue continues, you may use an alternative payment method or contact your bank for further assistance.
You can easily review your purchase history by visiting Settings > Payments within the Pendova app. If your purchase was made through the Google Play Store or Apple App Store, you can also view your transaction history directly from your respective store account.
No, we only offer one time payment options.
Yes. You can upgrade your Pendova Premium plan whenever you like. You can also purchase additional premium features such as Pendova Boost, Pendova Spotlight, or the Pendova WhatsApp Plan at any time. Any applicable pricing and billing details will be displayed before you confirm your purchase.
Yes. Pendova regularly introduces special promotions, seasonal offers, and limited-time discounts on selected Premium plans and features. Keep an eye on the Pendova app, website, emails, and social media channels to stay updated on the latest offers and exclusive deals.
Yes. Your safety and privacy are our top priorities. Pendova is committed to creating a respectful and secure environment where genuine singles can connect with confidence. We continuously work to maintain a trusted community through safety features, account moderation, and reporting tools. We also encourage all users to follow our Community Guidelines and practice safe online dating.
If you no longer wish to communicate with a user, you can block them at any time. Simply open their profile or conversation, tap the menu, and select Block User. Once blocked, they will no longer be able to message you, view your profile, or interact with your account. You can also manage your blocked users through your account settings.
If you come across a fake profile, suspicious activity, harassment, or inappropriate content, you can report the user directly from their profile or chat by selecting Report. Choose the reason that best describes the issue and provide any additional details if requested. Every report is carefully reviewed by our moderation team, and appropriate action is taken to help keep the Pendova community safe.
Pendova takes your privacy seriously. We use industry-standard security measures, encrypted data transmission, and secure systems to help protect your personal information. Your data is handled in accordance with our Privacy Policy and is never shared without your consent, except where required by law. For your own safety, we recommend avoiding the sharing of sensitive personal, financial, or identity information with people you've just met online.
Never send money, gift cards, cryptocurrency, bank details, or any financial information to someone you've met on Pendova, regardless of how long you've been talking. Requests for money are a common sign of online scams. If another user asks for financial assistance, stop communicating with them immediately, block the account, and report it to Pendova so our team can investigate.
Meeting someone for the first time is exciting, but your safety should always come first. We recommend that you:
- Meet in a busy public place.
- Inform a trusted friend or family member about your plans.
- Arrange your own transportation to and from the meeting.
- Keep your mobile phone fully charged and accessible.
- Avoid consuming excessive alcohol or anything that affects your judgment.
- Never share your home address, workplace, or financial information too early.
- Trust your instincts-if something doesn't feel right, leave immediately.
Your well-being is always more important than any date.
Yes. Pendova offers profile verification where available to help build trust within the community. Verified profiles indicate that a user has successfully completed the verification process. While verification helps improve authenticity, we still encourage users to exercise caution and use good judgment when interacting with anyone online.
If you receive threatening, abusive, offensive, spam, or inappropriate messages, you can report the conversation directly from the chat screen. Simply tap the menu and select Report. You may also block the user immediately to prevent any further communication while our moderation team reviews the report.
Every report submitted to Pendova is reviewed by our moderation team. Depending on the severity of the violation and the evidence available, we may issue a warning, temporarily restrict the account, suspend the user, or permanently remove them from the platform. To protect everyone's privacy, we cannot disclose the outcome of individual investigations, but we take every report seriously and act whenever necessary to keep the Pendova community safe.
If you're having trouble opening the Pendova app, don't worry-most issues can be resolved quickly. Start by checking that you have a stable internet connection and that you're using the latest version of the app. You can also try restarting your device, clearing the app cache (Android), or reinstalling the application. If the issue continues, please contact Pendova Support and our team will be happy to assist you.
There are several reasons why you may be unable to log in. Please ensure you're using the correct email address or phone number and password. Also, check that your internet connection is stable and that your account has been successfully verified. If you've forgotten your password, simply tap Forgot Password on the login screen to reset it securely.
Verification codes usually arrive within a few minutes. If you haven't received yours, please:
- Verify that your email address or phone number is entered correctly.
- Check your Spam or Junk folder (for email verification).
- Ensure you have a stable mobile or internet connection.
- Wait a few minutes before requesting another code.
If you still don't receive the verification code, please contact Pendova Support so we can help you verify your account.
If you're not receiving notifications, first make sure that notifications are enabled within the Pendova app as well as in your device's notification settings. Also check that your device isn't in Do Not Disturb mode and that battery optimization or power-saving settings aren't restricting background notifications. Keeping your app updated can also help ensure notifications work properly.
Keeping Pendova updated ensures you enjoy the latest features, performance improvements, and security enhancements. Simply visit the Google Play Store or Apple App Store, search for Pendova, and tap Update if a newer version is available. We recommend enabling automatic updates so you never miss new features.
Yes! In addition to the mobile app, Pendova is available through its web platform. Simply visit the Pendova website, sign in using your account, and enjoy chatting, browsing profiles, and managing your account directly from your desktop or laptop.
Pendova is compatible with most modern Android smartphones, iPhones, tablets, and popular web browsers. For the best experience, we recommend using the latest version of your device's operating system and keeping your browser or app up to date.
If you need help with your account, billing, technical issues, or any other questions, you can contact Pendova Support through the Help or Contact Us section within the app or on the Pendova website. To help us resolve your issue faster, please include useful details such as:
- Your registered email address or phone number.
- Device model and operating system.
- Pendova app version.
- Screenshots or screen recordings (if applicable).
- A brief description of the issue you're experiencing.
If you discover a bug or experience a technical problem, you can report it directly from the Help & Support section by selecting Report a Problem. Please describe the issue in as much detail as possible, including the steps that led to the problem. Attaching screenshots or screen recordings will help our technical team investigate and resolve the issue more efficiently.
We're always looking for ways to improve Pendova, and your feedback plays an important role in shaping future updates. You can submit feature requests, suggestions, or general feedback through the Feedback section in the app or by contacting Pendova Support. Every suggestion is carefully reviewed by our team, and many of our improvements are inspired by feedback from our community.
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